Privacy Policy
Last updated: 21 November 2025
This Privacy Policy explains how Roamex (“Roamex”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you use our website, purchase or activate an eSIM, or contact us (together, the “Services”).
“Personal data” means any information that identifies or can identify you directly or indirectly.
By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
1. Who is responsible for your data
Roamex
Registered in The Netherlands
Business address: Kwikstaartlaan 42 Box C7701, 3704GS Zeist
Email: privacy@roamex.com
2. Data we collect
We only collect personal data that we need to provide and improve the Services.
2.1 Data you provide to us
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Account and contact details
Your name and email address when you place an order or contact us. -
Order and billing details
Information about the eSIM or data plan you purchase (plan type, price, currency, status) and basic billing information. -
Payment information
Payment-related information (such as payment date and cardholder details) is processed by our payment providers. We do not store your full card details. -
Support requests
Information you provide when contacting support (device type, country, screenshots, etc.).
2.2 Data collected automatically
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Technical information
IP address, browser type, operating system, device type, approximate location (country), date/time of access. -
Usage information
Basic information about website and eSIM usage (activation success, visited pages, error logs). -
Cookies and similar technologies
Used to operate, secure, and understand usage of the website. See section 8.
3. Why we use your data (purposes & legal bases)
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To perform a contract
- Process your order and payment.
- Deliver and manage your eSIM or data plan.
- Provide customer support.
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To comply with legal obligations
- Tax and accounting requirements.
- Compliance with applicable laws.
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Legitimate interests
- Security and fraud prevention.
- Improving performance and fixing issues.
- Understanding service usage (aggregated analytics).
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Your consent
- Marketing emails or newsletters.
- You can withdraw consent at any time.
4. How we share your data
We do not sell your personal data.
We only share data with:
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Service providers (processors)
- Payment processors
- Hosting and cloud providers
- Email and support tools
-
Professional advisers and authorities
When required by law (e.g., legal claims, tax authorities). -
Business transfers
If Roamex is ever sold or reorganized, personal data may be part of the transfer.
If data is transferred outside the EEA, appropriate safeguards (e.g., Standard Contractual Clauses) are used.
5. How long we keep your data
- Order and billing records: up to 7 years (legal accounting requirements).
- Support messages: up to 3 years after the last contact.
- Technical logs: up to 12 months, unless needed longer for security or legal reasons.
- Marketing data: until you unsubscribe or withdraw consent.
When data is no longer needed, we securely delete or anonymise it.
6. How we protect your data
We use appropriate technical and organisational measures to protect your data, including:
- Encrypted connections (HTTPS/SSL)
- Secure hosting and access controls
- Limiting access to personal data
- Keeping software and systems up to date
- Regular backups and monitoring for suspicious activity
No system can be 100% secure, but we take reasonable steps to reduce risks. If a data breach occurs that may affect your rights, we will notify you and the relevant authority where required.
7. Your rights
- Access – request a copy of your personal data.
- Rectification – correct inaccurate or incomplete data.
- Erasure – request deletion where legally allowed.
- Restriction – limit how your data is processed.
- Objection – object to processing based on legitimate interests.
- Data portability – receive your data in a portable format.
- Withdraw consent – for marketing or other consent-based uses.
You may also lodge a complaint with your local data protection authority.
To exercise your rights, email us at: privacy@roamex.com
8. Cookies
We use cookies to:
- Operate the website (essential cookies)
- Remember preferences (functional cookies)
- Understand usage (analytics cookies)
You can manage cookies via your browser settings. Some features may not function if cookies are blocked.
9. Children’s data
Our Services are not specifically directed at individuals under 18. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided personal data, contact us at privacy@roamex.com and we will delete it where required.
10. Changes to this Privacy Policy
We may update this Privacy Policy. Changes will be shown by updating the “Last updated” date. Continued use of the Services means acceptance of the updated policy.
11. Contact
Roamex
Email: privacy@roamex.com
Postal address: Kwikstaartlaan 42 Box C7701, 3704GS Zeist
